The process
How it works
Four steps. The medication you pick sets the questions you answer. A licensed clinician makes the decision. A pharmacy ships the result.
Answer a clinical intake
Pick a medication from the catalog and answer its questionnaire. It takes about ten minutes. Some flows ask for photos (hair loss, skin) or a recent blood pressure reading (migraine). If a safety rule applies to you, the intake ends there, tells you why and points you to the right kind of care. You are not charged for a stopped intake.
A clinician licensed in your state reviews it
Most reviews finish within one business day. Clear cases are approved and prescribed. Borderline answers route to secure messages or a scheduled video visit. Disqualifying answers are declined with the reason stated. Nothing is auto-approved.
A pharmacy ships your medication
Approved prescriptions go to a partner pharmacy and ship to your door. Everything we dispense is an FDA-approved generic. You can track the order in your patient portal from prescription to delivery.
Follow-up on a set schedule
Each medication has a written reassessment schedule. For example, HRT refills pause for a check at three months, and a second triptan fill waits for a first-fill check-in. Check-ins happen in the portal. If something changes, your clinician adjusts the plan or moves you to a visit.
Who reviews your intake
Licensed physicians and nurse practitioners. Each one reviews only in states where they hold a license. They work from the written protocols published on each medication page: the doses, the contraindications and the rules for when a case needs a video visit instead of an online approval.
The clinicians are independent. They can decline, adjust or require a video visit. Some rules they cannot bend: an HRT start more than ten years past menopause is never approved online, and a triptan quantity above nine per month needs a documented conversation. Every medication page lists its rules.
State availability
We operate in select U.S. states and are adding more. The first question in every intake is your state. If we cannot treat you there, the flow stops before any other questions and before any payment.
Each state sets its own telehealth rules, so availability depends on where you are, not on what you are ordering.
Step 1 starts in the catalog
Pick a medication
Every item lists its price, its doses and who should not use it before you create an account.
Questions about cost first? See pricing